Refund & Replacement Policy

1. Core Operational Principle

At Garads, our billing systems are engineered around customer fairness and automated protections. Because our platform dispenses instant digital services and telecom allocations, this policy establishes clear rules for each service division.

2. Virtual SMS OTP Orders (100% Automated Protection)

• If an SMS code is successfully delivered, the order is deemed fulfilled and non-refundable.
• For multi-day or monthly rental numbers, pro-rata refunds are evaluated only if an upstream telecom carrier outage occurs within the first 6 hours of provision.

3. Digital Accounts & Logs Marketplace (24-Hour Warranty)

• Automated 24-Hour Warranty: All marketplace accounts include a 24-hour verification window. If an account has invalid credentials, a login checkpoint, or is disabled prior to your initial delivery, you may submit a replacement or refund claim directly.
• Void Warranty Conditions: The warranty is void if:
  • You changed the login credentials (password/email) without saving the provided 2FA backup secret.
  • The account is suspended after aggressive spamming, mass-messaging, or non-compliant actions under the destination platform's terms of service.
  • The claim is submitted after the 24-hour window has expired.

4. Travel eSIM Data Profiles

• Pre-Activation: If an eSIM profile fails to install due to a technical server error before activation, a full wallet refund or replacement profile is issued immediately.
• Post-Activation: Once an eSIM profile has been scanned onto a device and connected to a cellular roaming network, or once any data byte has been consumed, the order cannot be revoked or refunded.
• Users are responsible for confirming device eSIM compatibility prior to checkout.

5. Social Media Growth (SMM Panel)

• Orders marked In Progress or Delivering cannot be cancelled midway by the customer.
• If an order is partially delivered due to upstream limitations, the cost for the unfulfilled units is automatically credited back to your wallet.
• Refunds will not be issued if an order fails due to a private profile setting or a broken URL provided at checkout.

6. Wallet Deposit Transactions

Due to blockchain irreversibility and fiat gateway compliance rules, deposits added to your Garads wallet are non-refundable cash-outs. Deposited funds remain available for platform purchases without expiration.

7. Filing a Support Ticket

To submit a claim, navigate to your order history and click Request Warranty Check, or message our dedicated support channel on Telegram with your Order Code.